Alpha Layer Pty Ltd is committed to complying with all Australian Privacy laws and ensures that our staff are aware of their obligations. Our policy for dealing with your personal information is explained below (Private Policy).
Our policy was last updated on 8 October 2017 and includes disclosure of the matters set out in the Australian Privacy Principles (APP).
Why we collect information
To ensure your transaction is recorded correctly
To operate and improve your service
Contact you regarding your service(s)
How we collect this information
When you wish to purchase a service from us and create an account you will be asked for details. We also collect IP addresses via server traffic logs.
What we collect
The personal information we collect in most cases supplied by you when you seek a service. “personal information” has the meaning given to that term in the Privacy Act 1988 (Ch). Personal information generally includes any information that can be used to identify you.
Your username and password
Age and date of birth details
Information contained on identification documents
And information set out in our general terms and conditions.
Should you be a candidate for employment we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, suitability for the role you are applying for and your referee details.
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include
All information regarding the services you have with us where it is reasonable for us to collect such information.
Who we may share your information with
We may be required to disclose your personal information to Government authorities as required by law.
If you owe monies to Alpha Layer Pty Ltd we may use a collection agency to seek outstanding monies.
Your personal information will not be shared, sold, rented or disclosed other than as described in this policy be it domiciled in Australia or in an overseas country unless your express permission is given.
Disclosure of your personal information
Your personal information may be disclosed in connection with any purpose to any of the following:
To our employees, to the extent reasonably necessary to meet our obligations to you.
Other parties may include internet providers, Regional Internet Registries, IT systems administrators, debt collection agencies, payment processors and data entry service providers.
Our business advisers, including lawyers, accountants or other professional service providers, to the extent reasonably required.
If you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application.
If required by law, to any person authorized by such law. This may include the police service, ambulance service or government departments or regulators within Australia in connection with law enforcement activities.
Direct Marketing and SMS Messages
We currently do not participate in direct marketing however if this policy is adopted you may opt-out at anytime.
SMS messages may be sent to you as reasonably required for security or authentication purposes.
Purpose of collection of your personal information
We collect your personal information so that we can carry out the following actions (“Purpose”).
To provide you with the ability to purchase services.
To answer questions, provide you with information and advice about our services.
To create transaction records.
To consider and respond to complaints made by you.
To assist us in providing you with ongoing service.
If you would like to access or update your personal information you can do so by email or through our online billing portal.
Security of Information
We use industry standard security measures to safeguard and protect your information. This includes taking reasonable steps to ensure your personal information is protected from misuse, unauthorised access, modification or disclosure.
If we are unable to collect your personal information
If we are unable to collect your personal information, some or all of the following may occur.
We may be unable to provide services to you.
If you are a candidate for employment we may not be able to process your application for a position at Alpha Layer Pty Ltd.
If you feel your privacy has been breached, please contact us using the contact information below setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 5 business days. If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
Alpha Layer Pty Ltd
PO Box 4541